Reference

Open Your cuan18 Terms & Conditions

cuan18 Terms & Conditions explain how your account, wallet activity and lobby access work before you open an account.

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POLICY HELP

Check Terms Questions Through Support

A clear support path helps when a Terms & Conditions question affects your account or wallet status.

Account clause Send the relevant Terms & Conditions section through our support path when you need clarification about phone verification, account ownership, login status or a possible restriction. Include the email or phone detail attached to your account so we can direct the question without asking for your private password.
Wallet record For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, attach the payment receipt and transaction reference rather than wallet credentials. We use those details to check whether the record matches the account terms and to explain the next policy step.
Access request If you believe a Terms & Conditions decision affected your access incorrectly, ask us to reassess the account record. State what happened, when it happened and which clause concerns you. We will use the available account history and respond through the support route linked to your account.
DATA AND SECURITY

Protect Your Rights Under Our Terms

The policy explains how we handle account details, transaction records and security checks connected with your use of cuan18.

Account data

We use the details you submit to create and maintain your account, confirm phone ownership and connect account activity with the relevant Terms & Conditions. Keep your contact details current so policy notices, access questions and requests about your information can be handled with the right account record.

Cookie choices

Cookies can help keep a signed-in session consistent when you move between the lobby and account pages on a mobile browser or desktop. Our policy explains their role and the effect of changing browser settings. Removing cookies may require you to complete the account step again.

Login security

Your password, phone verification details and wallet PIN should remain private. The Terms & Conditions place responsibility for protecting login access with the account holder, while we use account checks when a request involves sensitive changes, transaction status or a change of contact details.

Record retention

We retain account, support and transaction records only for the operational or legal purpose described in the policy. A receipt for QRIS or bank transfer may therefore remain connected with an account record after the original session, particularly when a transaction question is still being checked.

Change requests

You can ask us to correct inaccurate account details or explain how your information is used. Send the request from the contact detail linked to your account and identify the specific record. We may ask for phone verification before changing information covered by the Terms & Conditions.

Policy ownership

Our support team handles questions about the current Terms & Conditions, account interpretation and data requests. Quote the section title or wording you mean, then include your account contact. We do not need your password, wallet PIN or full payment credentials to begin checking the matter.

Find Answers About Account Rules

These Terms & Conditions answers cover the questions we expect before an Indonesian account is opened. They explain access, wallet records, personal data, policy changes and contact steps without replacing the full wording above. If your situation involves a specific transaction or restriction, quote the relevant clause when you contact us so we can check the account record accurately.

They cover account opening, phone verification, login responsibility, wallet records, transaction checks, data handling, cookies, policy changes and access restrictions. They also explain how you can contact us about a clause or request a correction. Use the current page wording before accessing the lobby.

Yes. Access depends on local law and may also depend on the account information and verification details you provide. We ask you to check your own eligibility before opening an account. Our support team can explain the policy wording but cannot override local requirements.

Phone verification helps connect account access with the contact detail you supplied and supports checks when sensitive account changes are requested. The Terms & Conditions require accurate information. Keep your phone available during the account step and contact support if the verification record does not match.

Yes. DANA, OVO, GoPay and QRIS records, along with bank transfer or virtual account references, may be checked against your account. Send a receipt or transaction reference if asked. Never send your wallet PIN or password, because those details are not needed for a policy check.

The Terms & Conditions explain how we use account details, phone verification information, support messages and transaction records for account operation, security and required checks. We also describe cookie use and retention. You can request clarification or correction through support using your linked account contact.

Contact support from the phone number or email attached to your account and name the exact information that needs correction. We may ask for phone verification before making a sensitive change. Include the relevant policy clause if your request concerns data handling or account access.

We publish the current wording on this policy page and may update it when operational or legal requirements change. Read the revised sections before continuing. If a change affects your account or wallet question, quote the updated clause when contacting support so we can address the correct version.

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